Who provides the service
ORCA AI provides ORCA. These terms describe the relationship for use of our website and career-assistance services. Our contact and mailing details appear below. Any mandatory rights under applicable law continue to apply; nothing here excludes a responsibility or remedy that cannot lawfully be excluded.
Our role and responsibility
ORCA helps candidates understand and present their career experience, assess fit, research supplied jobs, and prepare tailored application documents and interview material. We aim to provide useful, careful, representative and professionally grounded assistance, including reasonable interpretation of the information you provide. We remain responsible for the service we promise; use of AI does not remove that duty.
Career outcomes and review of outputs
We do not control employers or their hiring decisions and cannot guarantee an interview, offer, salary or other job outcome. AI-assisted material and research can contain mistakes or become outdated. Review the facts, dates, names, source material and application requirements before using an output, and correct any error. Rehearsal or hypothetical interview material must not be presented as experience you actually had. Your review does not remove our responsibility to address an incorrectly delivered service.
Accounts and security
Provide accurate account information, complete the verification requested for the features you choose, and keep your sign-in credentials secure. Do not impersonate another person, access an account without permission or share credentials in a chat. You must have the legal capacity and authority needed to use the service and submit the information concerned. Contact us promptly if you suspect unauthorized access.
Your information and permissions
Provide truthful information to the best of your knowledge and correct material errors. Only upload, import or share material you are entitled to use and allow us to process for your requested service. Avoid disclosing another person’s confidential information without authority. You retain your rights in the material you supply and authorize the processing needed to provide the requested service, subject to the privacy notice and any specific consent required by law. ORCA relies on the information provided rather than carrying out routine independent credential checks; you remain responsible for representations you submit to an employer.
Using your documents and our platform
You may download, edit and use the career materials produced for you for your career and application purposes. Check third-party content and rights before publishing or reusing it. These terms do not promise that AI-generated wording is unique or that every output is protected by copyright. Rights in the ORCA software, branding and other platform material remain with their respective owners.
JobKit service balances
A JobKit includes one generation each of Job Intelligence, a tailored CV, a tailored cover letter and role-optimized interview preparation. These four services have separate balances and are used independently. A successful service can therefore remain available while another service is still running or has failed. Paid allowances are valid for one year from payment confirmation and can serve different jobs. The one-time free JobKit requires phone verification, does not expire, and is restricted to the one job to which its delivery binds it. Current eligibility, prices and selected purchase terms are shown on the pricing page and before payment.
Delivery, retries and regeneration
A requested generation reserves its own service allowance and is counted on successful delivery under that service’s rules. An internal retry, duplicate network delivery or repeat of the same operation is not an extra generation. Failed or cancelled work that has not delivered releases its reservation, without extending the source allowance’s original expiry. Recovery needed because ORCA did not deliver correctly does not consume an additional unit. A deliberate new generation or regeneration, including one requested after profile or input changes, uses another eligible allowance. Deleting a delivered result or job does not restore the allowance already used.
Orders, payments and consumer remedies
Review the bundle, currency, amount and validity shown before confirming payment. A paid order is fulfilled after payment confirmation. A refunded or disputed purchase loses its unused service allowances; delivered services remain recorded. Contact us about payment errors, cancellation, refunds or a service that was not delivered correctly. Any cancellation, refund or other consumer remedy available under applicable law remains unaffected by these terms.
Privacy and optional connected-chat services
Our privacy notice explains the information used, service providers, retention and rights. Where an optional ChatGPT connection is made available, it remains subject to account authorization and any separate storage or action confirmation. A ChatGPT subscription does not itself buy ORCA service allowances. Disconnecting or closing a chat does not automatically erase the account or cancel work already accepted.
Acceptable use
Do not use the service unlawfully, misrepresent identity or credentials, upload malware, try to bypass ownership or security controls, obtain another person’s information, or interfere with service operation. Lawful use of statutory rights, including making a complaint, is not misuse.
Availability and ending use
Maintenance, connection problems and external service failures can affect availability. Use the displayed status and recovery actions, and contact us if accepted work is stuck or incorrectly delivered. You can stop using ORCA and request account deletion through the contact below. Access may need to be restricted to address unlawful or unauthorized use or protect the service, subject to applicable law and your mandatory rights. Account deletion and removal of files follow the privacy notice; independently held provider records and copies you already exported may remain.
Changes, questions and disputes
We may update these terms as the service or applicable requirements change and publish the current version and update date here. Changes do not rewrite the amount or contents of a confirmed order or remove mandatory consumer rights. Please contact us first if you need help resolving a concern; you retain the right to use any complaint process or legal remedy available under applicable law.
Contact ORCA AI
ORCA AI
Office #12, Bldg 10, Tla'a el Ali, Amman 11953, Jordan